Overview
The Mailbox Drop is a limited-edition, small-batch product. We carefully curate, assemble, and ship each edition with intention. As a result, our shipping timelines may differ from those of traditional eCommerce orders.
Order Processing
Our team processes all orders within 3–5 business days unless the product page specifies a different timeframe.
For pre-order editions, production and assembly will begin after the drop closes. You will receive clear communication about estimated shipping timelines when you purchase.
You will receive a confirmation email when you place your order, and a second email with tracking information once we ship it.
Shipping Timeframes
U.S.A.
Estimated delivery: 3–7 business days after dispatch
International
Estimated delivery: 7–14 business days after dispatch
Please note that delivery times may vary depending on your location, customs processing, and local postal services.
Shipping Costs
Checkout calculates shipping rates based on your location.
From time to time, we may offer free or discounted shipping promotions.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes. The customer handles these charges, and they do not include the item or shipping price.
Limited Edition & Split Shipments
The Mailbox Drop produces each edition in limited quantities and ships them as a complete set. We do not split shipments or send items separately.
If you order multiple editions (when available), they may ship separately depending on release timing.
Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to update your address, please contact us as soon as possible after placing your order.
Lost or Delayed Shipments
Once a carrier ships an order, it is in their hands. If your package gets delayed, lost, or the carrier marks it as delivered but you don't receive it, contact the shipping provider first.
If you need additional support, you can reach us at support@themailboxdrop.com, and we will do our best to assist.
Damaged Items
If your order arrives damaged, please contact us within 5 days of delivery with your order number and photos of the item and packaging.
We will review each case and offer a replacement or resolution when possible.
Questions
If you have questions about your order or shipping, please contact us at support@themailboxdrop.com
Thank you for supporting independent creators and choosing The Mailbox Drop.
Things worth receiving.
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