Refund policy

Overview

Each Mailbox Drop edition is produced in limited quantities and assembled with care. Given the nature of our product, we handle returns and refunds thoughtfully, on a case-by-case basis.

 

Returns

We accept returns within 14 days of delivery, in accordance with EU consumer protection laws.

To be eligible for a return:

  • The item must be unused and in its original condition
  • All contents of the edition must be included
  • The item must be returned in its original packaging

To initiate a return, please contact us at [your email address] with your order number.

 

Non-Returnable Items

Because each edition is a limited, collectible product, we may not accept returns if:

  • The item has been used or damaged after delivery
  • The return is incomplete (missing items from the edition)

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear

Shipping costs are non-refundable unless the return is due to an error on our part.

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with:

  • Your order number
  • Photos of the item and the packaging

We will arrange a replacement or refund where appropriate.

 

Exchanges

Because of limited quantities, we cannot guarantee exchanges. If available, we will offer a replacement. Otherwise, we will issue a refund.

 

Return Shipping

Customers handle return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

 

Contact

For any return or refund inquiries, email to: support@themailboxdrop.com supp dort@themailboxdrop.com 

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