Refund policy
Overview
The Mailbox Drop creates limited-edition releases, small-batch objects, artist-made pieces, and other creative products, many of which are produced or assembled in limited quantities.
Because of the limited nature of our Drops, all sales are final, and we do not accept returns or exchanges for change of mind.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us. We’ll review the issue and work with you to make it right.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Returns & Exchanges
We do not accept returns or exchanges for change of mind, including because you no longer want an item, ordered the wrong item, or would prefer a different piece.
For products sold as a surprise or blind-box selection, choosing a particular quantity does not entitle you to choose or exchange the individual object or design you receive. Receiving a different object or design from the one you hoped for is not, by itself, a defect or grounds for a return, provided the product matches its description.
Please review the product description, photographs, dimensions, quantities, and other information provided on the product page carefully before placing your order.
Because many of our products are handmade or produced in small quantities, availability of an identical replacement cannot be guaranteed.
Handmade & Small-Batch Objects
Many of the objects we offer are made by hand or produced in small batches.
Handmade pieces may have small variations in color, shape, texture, size, finish, or other details. These variations are part of the making process and make each piece unique. They are not considered defects when consistent with the product description and reasonable expectations.
Where individual pieces vary significantly or where the particular item you receive is selected for you, we’ll explain this on the relevant product page.
Damaged, Defective, Incomplete, or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged or defective, something is missing, or you receive the wrong item, contact us at support@themailboxdrop.com as soon as possible and preferably within 5 days of delivery. This is a preferred reporting timeframe, not a waiver of rights available under applicable law.
Please include:
- Your order number.
- A description of the problem.
- Photographs of the item and packaging, where applicable.
We’ll review the issue and work with you to find an appropriate solution.
Depending on the circumstances and availability, this may include a replacement, refund, or another appropriate resolution. Because many of our Drops are limited, an identical replacement may not always be available.
If the problem results from an error by The Mailbox Drop or an item arriving damaged or defective, you will not be responsible for reasonable return shipping costs if we ask you to return the item.
Please do not send an item back unless we have asked you to do so and provided return instructions.
Cancellations & Order Changes
If you need to change or cancel an order, including a pre-order, contact us at support@themailboxdrop.com as soon as possible.
We’ll do our best to help, but we cannot guarantee that an order can be changed or cancelled after it has been placed, even if fulfillment has not yet begun.
Once an order has entered fulfillment or has shipped, it generally cannot be changed or cancelled, except where cancellation or another remedy is required by applicable law.
If we cannot ship an order within the timeframe provided when you placed it, we will notify you and provide the options required by applicable law, which may include agreeing to a revised shipping timeframe or cancelling the affected order for a refund.
Refunds
Where we determine that a refund is appropriate, or where a refund is required by applicable law, the refund will be issued to your original payment method.
Once a refund has been processed, please allow 5–10 business days for it to appear, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the refund results from an incorrect, damaged, defective, or incomplete order, or a refund of shipping charges is otherwise required by applicable law.
Return Shipping
Because we do not accept standard returns or exchanges for change of mind, customers should not send products back to us without first contacting The Mailbox Drop.
If we ask you to return an item because it arrived damaged or defective, or because we sent an incorrect item, we will provide return instructions and cover reasonable return shipping costs.
We are not responsible for items returned to us without prior authorization or return instructions, except where applicable law requires otherwise.
Shipping & Delivery Information
For information about order processing, shipping charges, delivery estimates, tracking, shipping delays, and lost shipments, please see our Shipping Policy.
Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where applicable law gives you additional cancellation, return, refund, or other consumer rights, those rights will apply.
Contact
For questions about an order, damaged or defective items, cancellations, or refunds, contact:
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