Refund policy
Overview
Each Mailbox Drop edition is produced in limited quantities and carefully assembled. We want you to be happy with what arrives in your mailbox. If there is a problem with your order, please contact us, and we will do our best to make it right.
Returns
We accept eligible returns requested within 14 days of delivery.
To be eligible for a return:
- The edition must be unused and in its original condition.
- You must return all items originally included in the edition.
- Return the edition in its original packaging.
To request a return, contact us at support@themailboxdrop.com with your order number and reason for the return.
Please do not send a return until you contact us and receive return instructions.
Non-Returnable Items
We cannot accept returns for:
- Items that have been used, altered, or damaged after delivery.
- Incomplete editions or returns with missing contents.
- Items marked as final sale, if applicable.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Refunds
Once we receive and inspect your return, we will notify you whether we have approved the refund.
If approved, we will issue the refund to your original payment method. Please allow 5–10 business days after processing for it to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return results from an error by The Mailbox Drop or is otherwise required by applicable law.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged, defective, incomplete, or you receive the wrong item, contact us at support@themailboxdrop.com as soon as possible and preferably within 5 days of delivery.
Please include:
- Your order number.
- A description of the problem.
- Photographs of the item and packaging where applicable.
We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost.
Exchanges
Because Mailbox Drop editions are produced in limited quantities, we cannot guarantee that a replacement will be available.
Where stock is available, we may offer a replacement. If a replacement is unavailable and a refund is appropriate, we will issue a refund to your original payment method.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
If the return results from an incorrect, damaged, or defective order, The Mailbox Drop will cover reasonable return shipping costs or provide other appropriate instructions.
We recommend using a trackable shipping service for returns. We are not responsible for returned packages lost in transit before reaching us.
Contact
For return or refund questions, contact:
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